Privacy Policy

1. Our Commitment to Your Privacy

Decorium Curtain Pty Ltd ("Decorium", "we", "us") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what personal information we collect, how we use it, and your rights regarding your information.

2. What Information We Collect

We may collect the following personal information:

• Contact details: Name, phone number, email address, home address or suburb
• Property information: Property type, window measurements, installation address
• Transaction details: Payment records, order history, quotes accepted
• Communications: Emails, SMS, WhatsApp messages and call notes related to your order
• Website usage: IP address, browser type, pages visited (collected automatically via cookies)
• Photos: Photos of your windows or rooms shared with us for quoting purposes

3. How We Collect Information

We collect information when you: contact us by phone, email or social media; request a quote via our website or AI chat tool; book a site visit; accept a quote; or make a payment. We may also collect information from third parties such as referrals or social media platforms.

4. Why We Collect & Use Your Information

We use your personal information to:

• Provide quotes, process orders and arrange installation
• Communicate with you about your order or enquiry
• Process payments and maintain financial records
• Improve our services and customer experience
• Send promotional communications (only with your consent — you may opt out at any time)
• Comply with our legal obligations

5. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Our team: Sales consultants, tailors and installers who need it to complete your order
• Payment processors: To process your payments securely
• Service providers: Software platforms (CRM, scheduling) used to operate our business — bound by confidentiality agreements
• Legal requirements: When required by law, court order or regulatory authority

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Our systems use industry-standard encryption and access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security of online communications.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, and as required by law (including tax and financial records which we retain for 7 years under Australian law). You may request deletion of your personal information where there is no ongoing legal or business need to retain it.

8. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise these rights, contact us at info@decoriumcurtain.com.au.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.

10. Contact Us

For any privacy-related questions or requests, contact our Privacy Officer at: